Shipping Policy
Last updated: October 12, 2026
This Shipping Policy explains how DollieFactory processes, packs, and delivers your orders. By placing an order, you agree to the terms below.
1. Order Processing Time
Most in-stock items are processed and shipped within 1–3 business days of payment confirmation. Custom, made-to-order, or backordered items (such as WM Dolls and other premium dolls) typically require 7–15 business days of production before shipment. You will receive a shipping confirmation email with tracking once your order leaves our warehouse.
2. Shipping Methods and Delivery Times
We ship worldwide using reputable carriers. Estimated delivery times (after dispatch) are as follows:
| Region | Estimated Delivery |
|---|---|
| North America (US, CA, MX) | 5–10 business days |
| Europe (EU, UK) | 7–14 business days |
| Australia, New Zealand | 7–14 business days |
| Asia (JP, KR, SG, etc.) | 5–10 business days |
| Rest of the world | 10–21 business days |
Delivery times are estimates and may be affected by customs clearance, public holidays, weather, or carrier delays. DollieFactory is not liable for delays caused by carriers or customs.
3. Free and Discreet Shipping
We offer free discreet shipping worldwide on all orders, with no minimum purchase. Every package is shipped in plain, unbranded packaging. The sender name and item description on the shipping label are neutral and do not reveal the contents of your order. The packaging looks like an ordinary parcel.
4. Tracking Your Order
Once your order ships, you will receive an email with a tracking number and a link to track your package. Tracking may take up to 48 hours to update after dispatch. If you do not receive a tracking email within the expected processing time, please check your spam folder, then contact us at support@sourcefactory168.com.
5. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We declare package values according to customs requirements and cannot mark items as “gift” or understate the value. Please check your local customs regulations before ordering.
6. Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout. If an incorrect or incomplete address causes delivery failure, additional shipping fees may apply for re-shipment. If your package is returned to us due to an address issue, we will contact you to arrange re-shipment at your expense.
7. Lost or Delayed Packages
If your tracking has not updated for more than 7 days or the package appears lost, contact us with your order number. We will open an investigation with the carrier and arrange a replacement or refund according to our Refund and Return Policy. Carrier investigations may take 10–21 business days.
8. Order Modifications
To change your shipping address or product configuration, email us within 12 hours of placing the order. Once production has begun, changes may not be possible.
9. Undeliverable Packages
Packages marked as undeliverable due to failed delivery attempts, refused by the recipient, or returned for customs reasons will be held and a re-shipment fee will apply. If you decide to cancel a returned order rather than re-ship, the original shipping fee is non-refundable.
10. Contact Us
Shipping questions? Reach us at:
- Email: support@sourcefactory168.com
- Contact page: https://sourcefactory168.com/contact/